Player Wellbeing
At 91jili, we believe that gaming should always be an enjoyable and controlled experience. This page outlines the tools, resources, and commitments we have in place to help every Filipino player stay in control and play responsibly.
For all members in the Philippines · Updated June 2025
91jili is committed to providing a safe, fair, and transparent gaming environment for all members across the Philippines. We take problem gambling seriously and actively support players who need help.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. This gives you full control over how much you spend on the platform. We encourage all Filipino players to set a limit that reflects their personal budget. Responsible spending starts with a clear plan before you play.
Our platform can notify you when you have been playing for an extended period. Time reminders help you stay aware of how long you have been logged in, so you can take breaks and maintain a healthy balance. It is easy to lose track of time when you are enjoying your favourite games, and these alerts are designed to keep you grounded. You can configure reminder intervals in your account preferences at any time. Taking regular breaks is one of the simplest ways to keep gaming enjoyable.
If you feel that you need a break from gaming, 91jili offers a self-exclusion option that temporarily or permanently restricts access to your account. You can request a cooling-off period of 24 hours, 7 days, 30 days, or a longer-term exclusion. During the exclusion period, you will not be able to log in, deposit, or place bets. We will also suppress any promotional communications to your registered contact details. Self-exclusion is a powerful tool and we encourage you to use it without hesitation if you feel it is needed.
Your full transaction and gaming activity history is available in your account dashboard at any time. Reviewing your history regularly helps you understand your spending patterns and make informed decisions about your gaming habits. We display your net deposits, withdrawals, and session durations in a clear, easy-to-read format. Transparency about your own activity is a key part of responsible gaming. If you notice patterns that concern you, we encourage you to reach out to our support team or use one of our self-management tools.
91jili strictly enforces a minimum age requirement of 21 years for all members in the Philippines, in line with applicable Philippine gaming regulations. All new accounts are subject to identity verification before full access is granted. We do not knowingly allow underage individuals to register or play on our platform. If we have reason to believe that an account holder does not meet the age requirement, the account will be suspended pending verification. Protecting minors from gambling is a non-negotiable commitment for us.
Our support team is available to assist any member who has concerns about their gaming behaviour or needs help accessing responsible gaming tools. You can reach us by email at [email protected] and we will respond promptly with guidance tailored to your situation. We treat all responsible gaming enquiries with the utmost sensitivity and confidentiality. No member will ever be judged or penalised for seeking help. We are here to support you, not just as a player, but as a person.
Problem gambling can affect anyone, regardless of experience or income level. Knowing the warning signs is the first step toward getting help.
Problem gambling is characterised by a loss of control over gambling behaviour, leading to negative consequences in a person's personal, financial, or professional life. It is important to recognise that gambling problems exist on a spectrum — from mild concerns to severe dependency — and that help is available at every stage. The following are common warning signs that your gaming may have moved beyond healthy entertainment.
If you recognise any of these signs in yourself or someone you care about, we strongly encourage you to use the self-exclusion or deposit limit tools available on 91jili, and to seek support from a qualified professional or helpline in the Philippines.
You are never alone. These organisations provide free, confidential support for individuals and families affected by problem gambling in the Philippines.
The National Center for Mental Health (NCMH) in the Philippines operates a 24-hour crisis hotline that provides free mental health support, including assistance for individuals struggling with gambling-related issues. You can reach the NCMH hotline by calling 1553 from any Philippine landline or mobile number. Trained counsellors are available around the clock to listen, provide guidance, and refer callers to appropriate professional services. All calls are treated with complete confidentiality. This service is available to all residents of the Philippines at no cost.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly across the Philippines and are open to anyone who has a desire to stop gambling. The programme is based on a twelve-step recovery model and is entirely free to attend. Participation is voluntary and anonymous, and no referral is required to join. Connecting with others who understand your experience can be a powerful part of the recovery journey.
Gaming should never be seen as a source of income or a way to solve financial problems. All forms of gambling carry inherent risk, and outcomes are determined by chance. If you are experiencing financial difficulty, please seek advice from a qualified financial counsellor or social welfare organisation in your area before continuing to play. 91jili encourages all members to treat gaming as a form of entertainment with a fixed, affordable budget — never more than you can comfortably afford to lose.
Our support team is ready to assist you with any responsible gaming concerns. You can also visit our FAQ page for quick answers about account tools and platform features.